Frequently Asked Questions
Do I need to make an account to purchase?
Yes, in order to track how and where our labels are being sold we require that every customer make their purchases with a user account.
Accounts will be reviewed annually nevertheless EverEmblem Inc. reserves the right to cancel any orders before fulfilment deemed non compliant with EverEmblem’s policy and account requirements. Any cancelled order will be refund. We reserves the right to cancel an account if EverEmblem Inc. goods are not being well maintained, displayed well, account in good standing or if the account changes ownership.
I have placed and order how long will it take to receive it?
Fulfillment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected.
Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.
Do you offer payment terms?
Not at this time. Orders must be paid for in full in U.S./CND currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards. If you are an international client and need to speak with us about other options, please contact us:firstname.lastname@example.org
Do you accept returns?
We stand behind our products and want to maintain a great relationship with our retailers. All wholesale orders come with a 5 day money back guarantee. Items must be in resalable condition. Simply return the merchandise (at buyers expense) with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the re-fund.
What if my shipment is lost or damaged?
If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to EverEmblem Inc. within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Can I cancel my order?
Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
Do you have a minimum advertised price (MAP)?
Yes. The MAP policy applies to all EverEmblem products. Our minimum advertised price for EverEmblem Inc. products is 50% of the Suggested Retail Price (SRP).
The MAP policy may be adjusted by EverEmblem at its sole discretion. In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to EverEmblem and will typically be granted on a semiannual basis.
The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or online. EverEmblem Inc. resellers are free to sell MAP products at any price they choose. To protect our resellers from unfair competition and to maintain the brand’s image, EverEmblem Inc. will regularly review all reseller commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. EverEmblem Inc. reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of EverEmblem Inc..
Can carry EverEmblem products in my online store?
Yes..with some conditions.
Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of EverEmblem Inc.. It is crucial that the EverEmblem Inc. family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell EverEmblem Inc. products. You may not use a subdirectory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. EverEmblem Inc. products should be represented as part of a category of like products, and should make up only a portion of the offerings sold online by the web retailer.
Do you have images or other marketing resources I can use?
Yes, we will provide you with high quality brand specific images to use in marketing and web resources.
Once approved, we will send a link to product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All EverEmblem Inc. material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of EverEmblem Inc. The presentation of the EverEmblem Inc. Labels and Tags Line on your site must clearly differentiate from competitors on your website and must not confuse a consumer. EverEmblem Inc. will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. EverEmblem Inc. will also review your site periodically to ensure ongoing compliance with this policy.